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  • Overcome obstacles to have happy patients

    Too much time spent waiting and too many phone calls were the two things that patients complained about most often regarding registration at Porter Adventist Hospital in Denver.
  • Get uninsured to help themselves

    As a safety net hospital, Parkland Health & Hospital System in Dallas always has served the uninsured, and patient access employees have helped countless individuals to qualify for Medicaid, disability, grants, crime victims, or the hospitals charity program. Recently, however, they have worked with many patients who have never sought any type of assistance before.
  • Finally — HCWs will get a better respirator

    Memories are still fresh of the challenges of respiratory protection during pandemic flu: Inadequate supplies, stockpiles with the wrong size or model, massive fit-testing. But good news is on the horizon.
  • NIOSH: Health care workers lack training, awareness of chemical risks

    Health care workers exposed to hazardous chemicals in the workplace often lack training or awareness of safety measures, according to the largest-ever federally sponsored survey on health and safety practices in health care.1
  • Despite safety gains, sharps discarded improperly

    Sharps safety is widespread in U.S. hospitals, thanks in large part to the Needlestick Safety and Prevention Act in 2001. However, a recent study shows a persistent hazard: A high proportion of sharps are being discarded unsafely.
  • CDC begins work on updated IC guidance

    Sixteen years have passed since the Centers for Disease Control and Prevention issued the 1998 Guideline for Infection Control in Health Care Personnel. Occupational health professionals and infection preventionists may soon get the updated, user-friendly guidance they need.
  • OSHA citations: A duty to address serious hazards

    The Occupational Safety and Health Administration issued five general duty clause citations against hospitals in Fiscal Year 2013, based on a provision of the Occupational Safety and Health Act that requires employers to provide a workplace free from recognized hazards that are causing or are likely to cause death or serious physical harm.
  • Patients create their own estimates

    Patients at Danville, PA-based Geisinger Health System can create their own estimates online via a self-serve portal, MyEstimate.
  • CDC: Test your staff for Hep B immunity on hire

    A growing number of healthcare workers are coming into their professions with childhood vaccination against the hepatitis B virus (HBV). Yet 5% to 10% of them might unknowingly be non-responders, according to the Centers for Disease Control and Prevention (CDC).
  • Finding right staffing levels a challenge in employee health

    Not too many years ago, the primary mission of employee health departments was to handle work-related injuries and job-related medical surveillance. Now the mission has expanded at many facilities to focus on overall health and well-being of the entire population of employees.