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Would you be surprised to learn that what your staff members really want is to be given the opportunity to do additional tasks outside their normal work responsibilities?
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The patient access department has been the facilitator of discharge calls to emergency department (ED) patients for several years, and customer service has improved dramatically as a result, reports Cynthia Norman-Bey, director of patient access services and the Private Branch Exchange Call Center at Glendale (CA) Adventist Medical Center.
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The Office of Civil Rights (OCR) has issues its first fine of a small organization with a breach of fewer than 500 patient records.
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Since October, Medicare has been calculating the number of Medicare patients readmitted to hospitals within 30 days of their discharge.
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An important state health insurance exchange (HIX) deadline has come and gone, and it seems that more states will be opting for the federal option than experts originally thought.
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Healthcare providers can find free tips and information about the secure use of mobile devices at a new website launched by the Department of Health and Human Services.
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Some patients were frustrated because they had to provide similar documentation to two departments at Oregon Health & Science University in Portland, reports Desember Brucker, manager of ambulatory registration services.
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Although patient identification has long been an issue within the hospital community, a new push in the conversion to electronic health records (EHRs) has added new challenges and solutions, according to the National Association of Healthcare Access Management (NAHAM), which references an article in Government Health IT.
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Ensuring all patients have access to affordable health insurance is one of our top priorities, says Irma Becker, manager of patient access at Phoenix (AZ) Childrens Hospital/Phoenix Childrens Medical Group.
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During the first year of a three-year project to increase point-of-service (POS) collections at Oregon Health & Science University in Portland, patient access leaders set and reached a goal of increasing pre-service collections for scheduled inpatients and outpatient surgeries to $2 million, starting from a baseline of $500,000 a year.
