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When updating outdated job descriptions, patient access leaders are finding it helpful to get input from employees on their responsibilities and to prepare for questions about salary increases.
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Patient access leaders say the Medicare as Secondary Payer Questionnaire (MSPQ) remains a major educational challenge in their departments, despite more than half of hospital revenue potentially at stake.
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More pay, better hours, and the chance of advancement. These are the most common reasons patient access employees leave the department.
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Everyone has a great idea for reducing read-missions and improving transitions of care. The literature is full of it.
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The Centers for Medicare & Medicaid Services (CMS) has started pilot testing of two more survey tools to go with the infection control pilot it began testing last year.
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For the last 10 years, Memorial Hermann Hospital in Houston has been on a journey to make the only two scores that matter 100 and zero.
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Entering an overly complete history and examination on a patient presenting with a minor or simple complaint is one danger with electronic medical records (EMRs), especially when time-stamping makes such a lengthy examination unlikely, warns John Davenport, MD, JD, physician risk manager of a California-based health maintenance organization.