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Providers ordering stat CT scans or magnetic resonance imaging scans (MRIs) certainly dont want their patients to wait hours in the emergency department, to show up for a test only to learn the original order was incorrect, or receive a bill due to a failure to obtain a required authorization. Too often, however, those situations occur.
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It was no secret that clinical areas didnt have a good working relationship with registrars at OSF Healthcare in Peoria, IL. In 2013, patient access leaders set out to change this relationship.
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If the information collected by registrars is not correct the first time around, this problem means less revenue and dissatisfied patients, but patient access employees dont always realize the implications of simple mistake.
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New provisions and clarifications in the Health Insurance Portability and Accountability Act (HIPAA) omnibus rule might have some hospitals scrambling to determine their compliance level, but it might not be a situation that requires outside help.
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The importance of encryption is emphasized with most of the most recent major breaches added to the Department of Health and Human Services (HHS) list of breaches. Seven of the breaches involved laptops, while the other two involved paper records.
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Registrars at Mercy Medical Center in Oshkosh, WI, have learned a lot by shadowing clinical staff when they are first hired, reports Linda Swanson, registration coordinator.
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Emergency department (ED) registrars at the University of Washington (UW) Medical Center in Seattle have collected co-pays for five years, but soon they also will collect coinsurance from patients and give cost estimates on the patients total out-of-pocket responsibility.
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Patients and family might perceive the information they give registrars as mundane demographic details, says John Linser, MPA, director of operations for Registration Services at Cincinnati (OH) Childrens Hospital Medical Center.
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As a new manager in the emergency department (ED) setting, Shante R. Hill, manager of the patient access revenue cycle at University of Mississippi Medical Center, Jackson, discovered some unique challenges with registration accuracy.
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If one of your best registrars is considering leaving patient access for a higher-paying position in another hospital department that offers better compensation and hours, there might be something you can do to change his or her mind.
