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The patient access areas at The University of Tennessee Medical Center in Knoxville reached a goal to have all physician orders complete and available at the time the patient presents for services.
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Patient access leaders at University of Kentucky Healthcare in Lexington reduced the phone call abandonment rate from 13% to under 4%.
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In several states, most of the people enrolling through new online insurance marketplaces are signing on to Medicaid.
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It is often difficult to justify additional FTEs in patient access areas, because leaders lack the ability to measure staffing needs.
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Customer service is included in the patient access job description at Baptist Health Richmond (KY).
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Its time to liberate yourself from pencil, paper and PC. For a growing number of employee health tasks, youll be able to say: Theres an app for that.
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Getting an early start on influenza vaccination may not be the best strategy. Three studies from Europe have raised new questions about waning immunity after vaccination within the same flu season.
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Hospitals can get an immediate boost in health care worker vaccination coverage with mandatory influenza immunization policies. But before implementing a mandate, employers must answer an important question: Who will get an exemption?