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It has been a wonderful year, right? Some will nod; others will not. It has been a mixed year for me. Relocating to Houston was good. We said goodbye to some clients and hello to others. Ebb and flow. We learned a lot, though. Take a look:
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Emergency department registrars at St. Anthony's Medical Center (SAMC) in St. Louis have a new way to get answers to their most pressing questions: a newsletter created just for emergency department patient access staff called Inquiring Minds Want to Know.
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Turnover in a fast-paced emergency department environment often is higher than in other registration areas, acknowledges Jean Valenta, an admitting manager at St. Anthony's Medical Center in St. Louis.
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Free service provides federal and state info
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Patients have an increased comfort level with kiosks compared with five years ago when these were first added to registration areas at University of Wisconsin Hospital in Madison, because more people have encountered kiosks elsewhere, reports Geralyn K. Murphy, MHA, director of access services.
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An extra year to prepare to meet meaningful use requirements was welcome news with the release of the 2012 final rule for the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record Incentive Program (meaningful use).
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Recently, patient access leaders surveyed all 35 locations with kiosks at Vanderbilt University Medical Center in Nashville, TN, about their satisfaction with kiosks.
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Surprising some experts, the number of people without health insurance fell for the first time since 2007, the Census Bureau said.
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Meeting the Stage 2 meaningful use requirement that 5% of patients access their health information online to view, download, or transmit information requires more planning than just providing a patient portal, says Shane Pilcher, FHIMSS, vice president of Stoltenberg Consulting, a healthcare information technology consulting firm in Bethel Park, PA.
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Business associate breaches represent the greatest threat to a healthcare organization's data security, according to a white paper produced by Miami-based accounting firm Kaufman, Rossin & Co.