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Do some of your employees still think that getting correct information is enough to fulfill their role in patient access, with no regard for excellent service, financial counseling, or knowledge of eligibility systems?
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About 15% to 20% of self-pay patients qualify for Medicaid, which represents more than $12 million in gross revenue, at Riverside Regional Medical Center in Newport News, VA.
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Patient access staff at Phoenix Children's Hospital have experienced all of these changes in the department in the past few years, reports Irma Becker, manager of patient access:
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Your registrars might not have a medical background, but that doesn't mean they can't potentially save a patient's life.
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Beverly A. Kirchner, RN, BSN, CNOR, CASC, owner and president/CEO of Genesee Associates, in Dallas, has been name a winner of Same-Day Surgery' s Gold Star award as part of our 35th anniversary celebration.
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When you hear about foundations giving scholarships in the healthcare field, you normally think of hospitals.
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Martin A. Makary, MD, MPH, an associate professor of surgery and health policy at the Johns Hopkins Medicine in Baltimore, MD, is the author of the recently published book "Unaccountable: What Hospitals Won't Tell You and How Transparency Can Revolutionize Health Care."
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One of the most confusing areas for outpatient surgery providers undergoing Medicare surveys is the history and physical (H&P), including update notes.