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Mock patient tracers probably are a key aspect of preparedness for unannounced JCAHO surveys at your organizations. But do yours really identify problem areas and help to prepare nervous or uninformed staff members?
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A pilot project under way at Arnot Ogden Medical Center in Elmira, NY, is assessing how likely patients are to adhere to their prescribed medication regimen, with the ultimate goal of helping them to become more compliant, says Tina Davis, RN, MS, CNS, senior director of continuum of care.
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Collaboration between key hospital departments is crucial to making sure discharge planning starts at the earliest possible point in the patient encounter, and the latest advances in technology certainly can facilitate the necessary interdepartmental communication.
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JCAHO surveyors covered far more ground during a five-day unannounced survey at North Shore-Long Island Jewish Medical Center in New Hyde Park, NY, than accreditation inspectors had done in previous years, reports Kerri Anne Scanlon, RN, MSN, ANP, associate executive director of quality management.
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A new public policy report from the Joint Commission argues that the nations medical liability crisis puts patients at risk by discouraging reporting of adverse events and undermines learning opportunities for safety improvements.
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A near miss is an event that signals a weakness in the delivery of health care services. If the weakness is not identified and remedied, there could be significant consequences in the future.
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A new web site launched by the Centers for Medicare & Medicaid Services (CMS) and the Hospital Quality Alliance allows you to compare 4200 hospitals across the country, even by individual departments within hospitals.
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A method for keying ancillary department schedules enables patients at Swedish Covenant Hospital in Chicago to go directly to the point of service and have any missing pieces of the registration process completed there — unless there’s something unusual that needs to be taken care of in registration.
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Considering the ramifications of consumer-directed health care offers yet another opportunity to broaden the definition of access services.
