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Some health care facilities provide medical treatment to people throughout the United States, while others serve those who live in the surrounding neighborhood. Whatever the demographics, it is important for a family advisory council to represent the diversity of patients and families served, states Cezanne Garcia, MPH, senior program and resource specialist for the Institute of Family Centered Care in Bethesda, MD.
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Family-centered care is becoming a familiar concept. It is defined by the Institute of Family Centered Care in Bethesda, MD, as: "an innovative approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care patients, families, and providers."
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How would you like to reduce your staffing costs from 52% to 20% of your revenue in seven months? It is possible, based on the successes at Melville (NY) Surgery Center.
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Vicki Lyons, patient access manager at Baptist Hospital East in Louisville, KY, says that she goes to "every extreme" not to have to terminate an employee. That means always taking the time to find out the facts, whether a complaint comes from a patient, family member, or another hospital employee.
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Patient access professionals report being under intense pressure to help the hospital's bottom line.
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Even though patient access has a major impact on the hospital financially, the department often is still shortchanged. This is especially true now, with hospitals looking to cut costs anywhere they can, implementing hiring freezes, and asking departments to do more with less.
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Considering the amount of turnover in the average patient access department, the last thing you probably want is to lose a staff member. However, there are times when a staff person has to be terminated never a pleasant task, but at times, a necessary one.
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To increase collections, you need accurate information at registration.
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Fair or not, patient access managers have historically had lower salaries than patient account managers. But this is something that just might be ripe for change even in today's down economy.
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In a case that recalls the national hue and cry of the Florida HIV dental outbreak in the early 1990s, investigators have determined that HIV provider-to-patient infections remain exceedingly rare.