Medical Ethics
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New HAI data posted on CMS Hospital Compare
Fewer self-pays and less bad debt?
It is too soon to tell how the Affordable Care Act (ACA) is affecting the number of self-pay patients seen by patient access areas.Access will need to ask clinical questions
Patient access employees can expect to hear this question often from patients, as a result of the switch to ICD-10.Identify correct patient every single time
Patient access departments are revamping processes for patient identification to protect the integrity of the medical record, prevent fraud, and decrease duplicate medical records.You should prepare now for switch to ICD-10
The switch to ICD-10 puts more emphasis on front-end processes, due to more specificity in coding and payer requirements.Use these metrics for staff evaluations
There is no mystery about how patient access employees are evaluated at Littleton (CO) Adventist Hospital.Best practices issued for debt collection
Pull staff from slow areas and save $190,000
Understaffing can decrease collections and increase wait times.Patients are happy with palm vein scanning
In June 2013, Memorial Hermann Health System in Houston, TX, implemented palm scanning technology in outpatient registration areas at one of its hospitals.Booklet revised on discharge planning