Medical Ethics
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Combat the top reasons staffers leave access
More pay, better hours, and the chance of advancement. These are the most common reasons patient access employees leave the department. -
Video: The YouToons get ready for Obamacare
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Help for navitgating insurance marketplaces
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Revamp MSPQ processes: Over half of hospital revenue is possibly at risk
Patient access leaders say the Medicare as Secondary Payer Questionnaire (MSPQ) remains a major educational challenge in their departments, despite more than half of hospital revenue potentially at stake. -
Updated job descriptions needed for patient access!
When updating outdated job descriptions, patient access leaders are finding it helpful to get input from employees on their responsibilities and to prepare for questions about salary increases. -
Staff identified problems with estimation tool
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Incorrect info equals incorrect estimates!
If patient access employees give incorrect information on a patient's out-of-pocket responsibility, the result will be dissatisfaction, refunds, and lost revenue. -
Hitting the high (reliability) notes
For the last 10 years, Memorial Hermann Hospital in Houston has been on a journey to make the only two scores that matter 100 and zero. -
CMS pilots quality improvement, discharge planning surveys
The Centers for Medicare & Medicaid Services (CMS) has started pilot testing of two more survey tools to go with the infection control pilot it began testing last year. -
10 steps to the ideal transition
Everyone has a great idea for reducing read-missions and improving transitions of care. The literature is full of it.