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Patient access leaders at University of Kentucky Healthcare in Lexington reduced the phone call abandonment rate from 13% to under 4%.
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The patient access areas at The University of Tennessee Medical Center in Knoxville reached a goal to have all physician orders complete and available at the time the patient presents for services.
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If a patient continually encounters different processes throughout your organization for scheduling, registration and check-in, he or she is very likely to become frustrated.
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Patient access leaders are finding the need to overhaul their existing career ladders.
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IRBs increasingly will have to adjust to collaborative approaches in research, including working with community partners and other stakeholders, experts say.
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The research oversight system, says a University of North Carolina at Chapel Hill researcher, has not evolved to keep up with the volume and complexity of the research it oversees.
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The University of Alabama at Birmingham (UAB) was the most recent in a small list of institutions that received letters of determination from the Office for Human Research Protections (OHRP) of Rockville, MD, about allegations of noncompliance.
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The Food and Drug Administration (FDA) has received many lengthy comments expressing concern about its recent draft guidance for IRBs, investigators, and sponsors regarding assessing the qualifications of investigators.
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In June 2011, representatives from various IRBs and federal regulatory bodies met to discuss the development of a new model to improve the multisite study model.
