Medical Ethics
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95% of revenue collected at time of service: Exceed ‘low hanging fruit’
There is still a significant amount of untapped revenue with upfront collections, say patient access leaders. By putting information on the patient's responsibility in the hands of registrars, Danbury Hospital now collects 95% of revenue due at the time of service, up from 50% in 2006. -
Provision of Obamacare fuels sticker shock
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These collections tips are tried and true
Successful collectors agree that requests for money should be respectful and matter-of-fact. -
Training is key to pre-service center
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Find better fit for struggling collectors
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It’s time to revamp your career ladder!
Patient access leaders are finding the need to overhaul their existing career ladders. -
Access career ladder is new and improved
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Put a stop to inconsistency!
If a patient continually encounters different processes throughout your organization for scheduling, registration and check-in, he or she is very likely to become frustrated. -
Put physician orders at your fingertips
The patient access areas at The University of Tennessee Medical Center in Knoxville reached a goal to have all physician orders complete and available at the time the patient presents for services. -
Abandoned calls cut from 13% to under 4%
Patient access leaders at University of Kentucky Healthcare in Lexington reduced the phone call abandonment rate from 13% to under 4%.