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The most important consideration is to figure out what story you are trying to tell, says Lisa Snyder, MD MD, MPH, senior vice president and chief quality officer at Select Medical of Mechanicsburg, PA.
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A new report from Public Citizen claims that the imposition of medical liability caps in Texas in 2003 has not reduced medical costs or curbed the ordering of expensive diagnostic tests, and instead, healthcare is less available and has become more expensive compared to national averages.
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Even under the best of circumstances, implementing an electronic health record system is difficult, costly, time-consuming, and fraught with unintended adverse consequences
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When an employee has concerns about fraud or other wrongdoing within your organization, that person can take two paths: either report it internally, or report it to regulators and become a whistleblower.
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The overlap of whistleblowing and confidentiality requirements was highlighted recently in a lawsuit filed by North Carolina Baptist Hospital (NCBH) in Winston-Salem, NC, against whistleblower Joseph Vincoli, a former administrative director who alerted state officials that the State Health Plan (SHP) was overpaying the hospital.
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To get staff more comfortable collecting, Berdia Thompson, admissions supervisor at Hendrick Medical Center in Abilene, TX, suggests asking staff to participate in role playing exercises with individuals from another department.
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If a copay isn't collected at Cincinnati (OH) Children's Hospital Medical Center, patient access trainers want to know the reason why. This information is important, says Michelle Gray, MHA, director of patient access and outpatient registration, because it helps you to identify areas needing improvement to increase copay collection rates.
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Many patients tell registrars at Abilene, TX-based Hendrick Medical Center, "Just bill me later," or, "I'll make payment arrangements after my insurance has been billed."
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At BayCare Health System in Clearwater, FL, one of the trainers in the admitting and registration department is dedicated solely to improving customer service provided by registration team members.
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If a pre-certification is required prior to service, registrars at TriHealth in Cincinnati do everything in their power to be sure it's obtained. However, if this is not obtained prior to service, employees are required to get a Notice of Non-Coverage signed, reports Stacey Bodenstein, general manager of admitting and registration.
