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One year ago, a landmark study quantified a relationship between physicians' empathy and their patients' positive clinical outcomes and suggested that a physician's empathy is an important factor associated with clinical competence.
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California HealthCare Foundation, Oakland, CA, commissioned a survey that would determine what percentage of patients actually has end-of-life (EOL) wishes in place.
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In a survey of more than 380 patients, nearly 80% said that they believe a surgeon's experience is essential information that patients need to make an informed decision about elective surgery.
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When the Patient Protection and Affordable Care Act (PPACA) is implemented in 2014, "not only is our patient volume going to expand, but our role in patient access is also going to expand," predicts Michael F. Sciarabba, MPH, CHAM, director of patient access services at Advocate Illinois Masonic Medical Center in Chicago.
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A hospital privacy and security compliance officer knows exactly what policies and programs within the organization are designed to protect patient information (PHI), but what should be expected of a business associate (BA)?
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Obtaining an authorization for a patient's series of chemotherapy visits is no longer enough, says Mollie Drake, corporate director of access at Scripps Health in San Diego.
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In September 2011, the pre-registration, pre-authorization and insurance verification functions were centralized for four of the seven facilities that are part of Peoria, IL-based OSF HealthCare, reports Stacey Boland, director of patient access.
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Previously, some scheduled surgery patients failed to return phone calls because they had just spoken to someone at Spectrum Health in Grand Rapids, MI.
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If a patient was coming in for a scheduled procedure at Spectrum Health in Grand Rapids, MI, he or she would receive 2-5 calls on average from various employees.
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Some of the requirements in the Patient Protection and Affordable Care Act (PPACA) already have been implemented and have changed patient access processes, notes Michael F. Sciarabba, MPH, CHAM, director of patient access services at Advocate Illinois Masonic Medical Center in Chicago.
