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Morale of patient access staff has improved noticeably at Indiana University Health in Indianapolis, due to leaders "rounding for outcomes," reports Cortney Gundlach, CHAA, CHAM, director of Patient Access Services.
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When two kiosks were first placed in a registration area at University of Wisconsin Hospital in Madison in late 2007, hardly anyone used them because patients had to walk by the registrars to get to them.
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Point-of-service collections at Advocate Illinois Masonic Medical Center in Chicago have increased by 294% since an electronic payment estimation tool was implemented in 2008, reports Philip N. Quick, CHAM, manager of patient access and bed management.
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Journal author examines patient ownership
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Healthcare reform will mean registrars will have a much bigger role in financial counseling of "newly eligible" patients, but Pattie Froehling, director of the revenue cycle at North Shore Long Island Jewish Health System in New Hyde Park, NY, isn't waiting for 2014.
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Business associate breaches represent the greatest threat to a healthcare organization's data security, according to a white paper produced by Miami-based accounting firm Kaufman, Rossin & Co.
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Meeting the Stage 2 meaningful use requirement that 5% of patients access their health information online to view, download, or transmit information requires more planning than just providing a patient portal, says Shane Pilcher, FHIMSS, vice president of Stoltenberg Consulting, a healthcare information technology consulting firm in Bethel Park, PA.
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Surprising some experts, the number of people without health insurance fell for the first time since 2007, the Census Bureau said.
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Recently, patient access leaders surveyed all 35 locations with kiosks at Vanderbilt University Medical Center in Nashville, TN, about their satisfaction with kiosks.
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An extra year to prepare to meet meaningful use requirements was welcome news with the release of the 2012 final rule for the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record Incentive Program (meaningful use).
