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With alarms sounding, helicopters landing, dishes clashing in a washer, compressors whirring, hospitals are noisy places.
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Here are some questions identified by the Veterans Health Administration for conducting an After-Action Review. The program emphasizes the need to engage in open discussion based on objective facts without blaming individuals.
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Its never just an accident when someone gets hurt. Even an unusual accident can shed light on weaknesses in your processes and procedures, says Linda Haney, RN, MPH, COHN-S, CSP, clinical director of Diligent Services, a consulting division of Arjo Inc., the health care ergonomics firm based in Roselle, IL. If you ask the right questions after an accident or a near miss, you may be able to prevent future incidents, she says.
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Methodist Hospital v. German is a Texas malpractice case that questioned whether nurses should be expected to draw medical conclusions from their observations, in addition to passing them on to physicians.
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Carefully constructed contract language might help shift some liability to the staffing agency when contracted employees divert drugs or otherwise harm patients, says R. Stephen Trosty, JD, MHA, CPHRM, president of Risk Management Consulting in Haslett, MI, and a past president of the American Society for Healthcare Risk Management in Chicago.
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Patients released from one hospital and readmitted to another within 30 days are more likely to die within the next month than those readmitted to the same hospital, according to a study from Canada.
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In this matter, the patient was an elderly 73-year-old woman who had suffered a fall at her home in September 2005.
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Patient access leaders at The University of Texas M.D. Anderson Cancer Center in Houston created a visual tool in 2013 to help staff to determine the correct payer.
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Due to changes resulting from the Affordable Care Act, patient access departments need revamped processes to prevent the following: claims denials, increased wait times, and patient dissatisfaction.