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Patient access departments at Bon Secours Richmond (VA) Health System cut average registration times from 10 to five minutes by integrating systems.
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Patients access departments are using technology such as web-based screening tools to identify financial need and collect from patients with high-deductible plans. To increase collections, patient access departments are:
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Parkland Health & Hospital System doubled self-pay collections in the past year, in part due to a propensity-to-pay tool. Patient access staff collect an additional $100,000 a month.
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Technology allowed the patient access department at Carolinas HealthCare System to repurpose five of its FTEs
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Patient access employees at San Diego-based Sharp HealthCare are seeing many more patients with high-deductible plans.
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Patient access staff at NorthBay Healthcare in Fairfield, CA, use a newly implemented patient payment estimator to tell patients what theyll owe before they schedule an elective surgery.
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To collect from patients with high-deductible plans, these tools must be available at the point of service, says Gerilynn Sevenikar, vice president of patient financial services at Sharp HealthCare in San Diego:
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Patient access staff at St. Francis Hospital and Medical Center in Hartford, CT, ask these Ebola screening questions at all access points, including pre-registration, call centers, and arrival areas.
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It’s one of those cases where the focus is distinctly on the cup half-full: More than 1,200 hospitals, or just about 37% of those accredited by The Joint Commission, achieved Top Performer status on 2013 accountability measure data. That’s an increase of more than 11% from last year. This is good. But it still means that just about two-thirds of the hospitals The Joint Commission accredits don’t meet that mark.
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If you look at the previous iterations of ECRI Institute’s top 10 tech hazards lists, you will see some items that seem to make the list every year.
