If your hospital receives high scores on the Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS), 30-day readmission rates are likely to be low, according to a study by Press Ganey, a South Bend, IN, health care performance improvement organization.
Since University Hospitals Case Medical Center in Cleveland, OH, embarked on a quality improvement initiative that included a redesign of the case management process, length of stay has dropped by almost a full day, readmissions have decreased, and the hospital's performance on 30+ metrics has increased.
Hospital system increases staff satisfaction.
Make the case for fewer tasks, more staff
Centers for Medicare & Medicaid Services New Interpretive Guidelines for the Conditions of Participation for Discharge Planning Part 1
Its used for evaluations, to justify more staff
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