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The number of self-pay accounts is increasing significantly in many patient access departments due to rising unemployment and other factors.
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What's the toughest challenge if you want to get serious about emergency department point-of-service (POS) collections? "Changing behavior with the staff as well as the patients," says Denise Helm, director of patient access at St. Rose Dominican Hospital in Las Vegas. "Both prefer the 'bill me later' approach."
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Training and education costs often are the first items on the chopping block when it's time for budget cuts. By offering education online, costs can be cut while quality is maintained.
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To really motivate your staff, you'll need to do more than simply check a "meets expectation" box on their annual reviews.
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"With layoffs now hitting hospitals and legislation and government bodies reducing payments, health care facilities cannot afford not to automate," says Katherine Murphy, CHAM, director of access services for Nebo Systems, a subsidiary of Passport Health Communications in Oakbrook Terrace, IL. Murphy also is a delegate to the National Associate of Healthcare Access Management and the president of the Illinois Access Association.
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The number of claims denials was always an important metric for patient access, but now it's front and center, in more ways than one.
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For some patients Sally Neff, RN, BSN, sees, something as simple as calling their physician for an appointment presents challenges they can't overcome.
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If your patients aren't following their treatment plan, it may not be that they are non-adherent. It could be that they simply do not understand what they are expected to do.
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Obese workers with type 2 diabetes report less productivity on the job than their normal-weight co-workers, according to a new study of 7,338 working adults.
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Co-workers "are the most influential source for building health and wellness knowledge and changing perceptions," according to Patti Clavier, BSN, RN, COHN-S, senior project manager of Santa Clara, CA-based Intel Corp.'s Global Health for Life Wellness Program.