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The philosophy behind the RAC program at Palomar Pomerado Health (PPH), based in Escondido, CA, is that it is better to find problems yourself before an auditor finds them for you.
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To minimize damage from RAC audits, risk managers should make sure their facilities have highly competent case managers available seven days per week, advises Bill Hammock, RN, BSN, CMC, ACM, vice president and senior consultant in the Global Clinical Health Care Consulting Practice of Marsh in Nashville, TN.
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If you want to know if computer kiosks deliver results when they are used to register patients, the answer depends on what results you're looking for.
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The patient standing in front of you, or on the receiving end of a phone call from an access staff member, may be confronted with a balance that he or she cannot possibly pay. What happens next?
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When Irving, TX-based Christus Health set out to improve its revenue cycle operations, it turned to technology and training in equal parts.
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Many patient access departments have implemented career ladders, and many others are planning to do so, in the hopes of improving staff retention. However, participation is often disappointing.
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At Methodist Le Bonheur Healthcare in Memphis, TN, a variety of tools are used to keep current requirements "front and center" for scheduling, registration, and verification staff.
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Without staff involvement in registration accuracy, no matter what a manager does, needless errors will occur.
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National health care reform must include a quality component including preventing health care-associated infections if it is to become an effective and affordable reality, Mark R. Chassin, MD, president of The Joint Commission, notes in a commentary posted on the Joint Commission web site (http://www.jointcommission.org).
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The Joint Commission takes on the controversial issue of decolonization of patients carrying multidrug-resistant organisms (MDROs) in a new report aimed at health care CEOs.