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These days, with patients ending up owing hundreds or even thousands of dollars in co-pays and deductibles, you may face a very angry person if you grossly underestimate what they owe.
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A physician is impatiently standing over your shoulder. You look up and see a long line of patients waiting to register and all the while, the phone is ringing off the hook. Right then, a patient starts yelling that he has been waiting too long and has to go to work.
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Would it surprise you that the number of patients leaving a hospital against medical advice (AMA) increased 39% between 1997 and 2007?
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Patient access staff often unwillingly play the part of the "bad guy" when they attempt to collect money from someone who has just lost his or her benefits or is blindsided with a huge bill.
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After patient access employees at SSM Health Care in St. Louis are given extensive and specialized customer training, they are able to "deal with patients under a variety of circumstances," according to Jayne Wright, patient access director for the organization's North Operating Group.
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The American Recovery and Reinvestment Act of 2009 (ARRA), signed into law earlier this year by President Obama, contained within it about a $20 billion allocation to increase provider utilization and networking of electronic medical records (EMR).
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Rationing. Responsibility for immigrant health care. Socialism. Death panels. Individual responsibility. Single-payer option. Malpractice reform.
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When the Centers for Medicare & Medicaid Services announced it would publicly report hospitals' readmission and mortality rates for heart failure, heart attack, and pneumonia, Baylor University Medical Center (BUMC) was front and center.
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As part of its journey to prevent health care-associated infections, Florida Hospital's clinical excellence team asked staff what risks they saw. The answers they got were sometimes unexpected, but they helped the team understand the organization's culture and determine which fundamentals should be saved and which should be altered.
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It might feel like you're speaking a different language when you try to get physicians on board for your quality initiatives. And you actually are, according to one lawyer and health care consultant well versed on the topic.