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Patient access managers worry a lot about how satisfied patients are with their services, but physician offices are another type of "customer" that requires attention.
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With all the data typically collected by access departments on individual staff members these days, it's easy enough to tell if an employee isn't up to par. But what action should you take, if you see that an individual's accuracy, collections, or patient satisfaction data are poor?
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Patient access often is the recipient of all kinds of negative feedback - from patients, other departments, and even senior leaders. It's up to you to get the word out about your department's successes.
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Looking at the historically low compliance numbers surrounding hand hygiene, Stephen Weber, MD, Joint Commission consultant and chief health care epidemiologist at the University of Chicago Medical Center, can only shake his head.
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The fact that The Joint Commission had to recently issue a Sentinel Event Alert underscoring leadership's critical role in patient safety and quality care is "somewhat sad," notes Ronald B. Goodspeed, MD, MPH, FACP, FACPE, an instructor on health care management in the department of health policy and management, Harvard School of Public Health and former president of the Massachusetts Coalition for the Prevention of Medical Errors.
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A hand hygiene project launched at The Joint Commission's Center for Transforming Healthcare cites the following problems and solutions on hand hygiene:
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Infection prevention is a top priority of an ambitious new quality improvement effort that could lead to new accreditation standards for the nation's hospitals, says Mark R. Chassin, MD, MPP, MPH, president of The Joint Commission.
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In an intense effort to improve influenza vaccination rates, more hospitals and health systems are moving toward mandatory policies for immunizing health care workers. But a closer look at vaccination rates reveals that hospitals are actually already vaccinating almost two-thirds of their employees (63%), while vaccinations lag at nursing homes and ambulatory care centers.
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The new focus on record keeping by the U.S. Occupational Safety and Health Administration will not target hospitals, but hospital employers still should be prepared for greater scrutiny of their OSHA 300 logs, according to an expert in workplace safety compliance.
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The National Institute for Occupational Safety and Health (NIOSH) wants to know about cases of serious illness or fatality related to novel H1N1 among health care workers.