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Although Children's Hospital of Alabama in Birmingham ... contracts with a company to do internal customer service surveys, the time lag between patient visits and follow-up phone calls can leave something to be desired ...
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When Hurricane Wilma hit the east coast of Florida on Oct. 24, 2005, staff at Martin Memorial Medical Center in Stuart were able to do "more laughing than crying,"...
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The Department of Health and Human Services published in the Sept. 23 Federal Register a proposal for adoption of standards for certain attachments to electronic health care claims under HIPAA. The proposed standard would require doctors, hospitals, and other covered entities to use certain transactions, messaging standards, and a new code set when they electronically request the additional information and provide the information in response to the request related to health plans processing claims.
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Centers for Medicare & Medicaid Services (CMS) Administrator Mark McClellan said the federal government will not process incoming non-HIPAA-compliant Medicare claims submitted for payment on and after Oct. 1, 2005. That decision ended a portion of CMS' HIPAA contingency plan that was in effect since Oct. 16, 2003, under which Medicare continued accepting noncompliant claims after the deadline.
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The Department of Health and Human Services published Sept. 14 an extension to the interim final rule establishing procedures for imposition of civil money penalties on entities that violate HIPAA administrative simplification standards.
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Within days of Hurricane Katrina lashing the Gulf Coast states, the Department of Health and Human Services (HHS) Office of Civil Rights (OCR) reminded providers through mailed notices and news media announcements that the privacy rule allows patient information to be shared to assist in disaster relief efforts and in providing patients the care they need.
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A patient tracker used throughout the University of Arkansas for Medical Sciences (UAMS) had its beginnings when an information technology support person for the emergency department (ED) was asked to replace the "white boards" that were being used to keep up with patients' location.
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Care decision guides are available on-line
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An access initiative at Sutter Health in Sacramento, CA, is helping streamline throughput while placing "the right patient in the right hospital at the right level of care," says Barbara Leach, RN, director of case management for Sacramento Yolo Sutter Health.
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Many of the normal operating procedures for Medicare, Medicaid, and the State Children's Health Insurance Programs (SCHIP) were relaxed to accommodate the emergency health care needs of beneficiaries and medical providers in states devastated by Hurricane Katrina.
