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Anyone who works in retail knows that customer satisfaction is the key to repeat business, leading to a more successful financial future.
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Project Dulce, a diabetes care management program housed at Whittier Institute for Diabetes in La Jolla, CA, has successfully addressed not only the difficult challenge of helping patients manage their diabetes, but also another issue of growing concern to quality managers: improving outcomes among minority populations.
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In the third quarter of 2001, the ED at Methodist Medical Center of Illinois, Peoria, ranked in the 17th percentile in patient satisfaction surveys by Press Ganey Associates in South Bend, IN. By the end of 2003, that number had risen incredibly to the 95th percentile.
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There are many techniques used in a health care organization to gather information about performance. One of the most commonly used instruments is the opinion survey.
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Tubing from a portable blood pressure monitoring device is inadvertently connected to a patient's intravenous (IV) line, and a fatal air embolism results.
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In the process of collecting restraint data, you learn that certain physicians are not signing daily orders. Other data being collected show that patient education is being documented 97 times out of 100.
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In a case described by a prosecutor as resembling a horror movie, the U.S. Food and Drug Administration (FDA) has received reports of adverse effects in patients who received human tissue grafts that were allegedly harvested from bodies in funeral homes without consent of families and, possibly, without being tested for infectious diseases as required by federal law.
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Surveys of ethics committees have long shown that the greatest share (90%) of ethics committee consults in the United States pertain to end-of-life issues. But in one growing specialty, ethics consults are about almost nothing but end of life.
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The United States is not ready to follow some European nations in presuming that deceased patients have consented to organ donation if they did not specifically opt out, according to the national Institute of Medicine (IOM). However, the need for donor organs calls for boosting efforts to increase donations, including using organs from patients whose deaths are determined by cardiac criteria.
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Doctors recognize the importance of delivering news of brain death as well as possible thoroughly, taking as much time as necessary, conveying the information of irreversible loss of brain function clearly and at a level family members can absorb.