Hospital
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Thousands of recorded calls provide good QI data
At Sarasota (FL) Memorial Hospital, all inbound and outbound calls are recorded for pre-arrival services, registration areas, and patient financial services.
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Experts advise compliance not same as security
The data breach at Anthem holds important lessons for risk managers, say four cyber security experts consulted by Healthcare Risk Management.
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Were access staff really as rude as caller claims? Recorded calls will give you an answer
Members of the patient access staff at Mission Hospital in Asheville, NC, weren’t too happy to learn that every incoming and outgoing phone call would be automatically recorded. However, their opinion changed dramatically after a few months.
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Anthem breach traced to admin’s stolen login
The data breach at Anthem, one of the country’s most prominent health insurers, is thought to be the largest healthcare data breach in history by a wide margin. The insurer is reporting that the breach affecting 80 million people was traced to the theft of an administrator’s login key and password.
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NIST explains why infusion pumps are weak link
The National Institute of Standards and Technology (NIST) in Gaithersburg, MD, recently issued a report on the security risk from infusion pumps.
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Report on hospital discharge planning tools
Hospital discharge planning tools should incorporate the judgment of clinicians and be administratively feasible, according to findings in a new report released by the American Hospital Association (AHA).
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Cross-training gives these benefits at no cost
Patient access areas at Cottage Hospital in Woodsville, NH, have seen these benefits from cross-training.
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Infusion pumps are weak link in data security
Cyber security experts and healthcare leaders are warning that the biggest threat to your hospital system’s data security might be one of the most innocuous, seemingly harmless devices that doesn’t even appear to have anything to do with your computer system: the infusion pump.
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Injuries are a constant worry for nurses
Sixty percent of nurses worry that their job is negatively impacting their overall health, and one in 10 nurses were injured on the job in the past year.
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Two-deep cross-training keeps patient access from being short-staffed
Few patient access applicants at Cottage Hospital in Woodsville, NH, have a strong background in registration and insurance. Many have never even worked in the hospital setting. Finding qualified per diem staff is also not easy.