Hospital
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Leaders: Telecommuting worries largely unfounded
Common concerns about telecommuting for patient access areas.
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Access leaders: Telecommuters are more productive
Patient access managers might envision employees working from home getting very little done due to ringing doorbells, kids playing, or housework getting in the way of work.
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This education is now ‘must-have’ for access reps
Six educational requirements used in revenue cycle areas at the Riverside Health System based in Newport News, VA.
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Encourage staff to move within revenue cycle
Patient access employees are alerted to any openings within the entire revenue cycle at Riverside Regional Health System in Newport News, VA. Managers actively encourage them to apply for higher-tier jobs that become available.
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Look outside your department to move up quickly in patient access
Patient access employees at Riverside Regional Health System in Newport News, VA, are promoted based on a new tier system implemented in December 2014.
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Department reaches million-dollar milestone
Tips for celebrating successes in the patient access department.
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Presumptive eligibility is big revenue producer
Patient access staff at Unity Point Health System — Rock Island (IL) occasionally see patients who reside in Iowa. There is a marked difference in how self-pays are handled in the two states. The reason is that Iowa offers a larger eligibility criteria for presumptive eligibility, which “has been a big revenue producer and a godsend for a lot of patients.”
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It’s not just about money: Build trusting relationships
Initially, many self-pay patients have a negative perception of financial counselors.
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$4.8 million gained in self-pay revenue: Identify patients’ ‘hidden’ coverage
Patient access leaders at Unity Point Health System — Rock Island increased revenue by $4.8 million by identifying current coverage and obtaining Medicaid coverage for self-pay patients.
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Collect in ED before or after discharge? Both methods have their challenges
The most daunting challenge of collecting in the emergency department setting involves the simple fact that ill, injured, and tired patients just want to go home, as opposed to having a discussion about how much money they owe.