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What do staff really think of leaders in patient access? Take survey results seriously
Patient access employees at Integris Health weren’t shy about letting their feelings be known regarding the department’s dress policy.
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Make it easy for off-shifts to attend staff meetings — Don’t settle for low turnout
Registrars who work night shifts in the emergency department and labor and delivery registration areas can’t attend 2 p.m. staff meetings at New Orleans-based Ochsner Baptist Medical Center and Ochsner Medical Center-Kenner. So supervisors give the night shift staff members their own meeting at 10:30 p.m. or 6:30 a.m.
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Night, weekend staff overlooked — Registrars on off-shifts want pizza parties, face-to-face time
Several years ago, Shelita Russ, CHAM, director of patient access services at New Orleans-based Ochsner Baptist Medical Center and Ochsner Medical Center-Kenner (LA), held a pizza party to celebrate a departmental achievement: Her team had met its point-of-service collection goals for the quarter.
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$500K in revenue expected in first year of financial navigator program
A financial navigation program started in August 2014 already has increased revenue by $330,000 at Maury Regional Medical Center in Columbia, TN.
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Incorrect CPT codes lead to incorrect estimates and sometimes write-offs
If a procedure ends up being slightly different than it was expected to be when a price estimate was provided to a patient, this difference can cause major problems for patient access, the patient, and the hospital.
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Posted prices aren’t enough: Patients want more sophisticated information on costs
Seattle-based Virginia Mason Health System recently implemented a Patient Cost Estimator service, available via phone, online, or in person, to anyone inquiring about scheduled or planned inpatient and outpatient medical procedures.
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Patient access can give hospital a ‘leg up’ on the competition
Collections increased 19%, which was an additional $3.6 million, in 2014 compared to the previous year, and payment plans increased by 27%, which was an additional $2.8 million, after patient access leaders at Novant Health in Winston-Salem, NC, began giving price estimate letters to surgical patients prior to service.
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Self-register to access Joint Commission Connect
Self-registration for The Joint Commission Connect makes “guest access” quick and easy.
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Video educates patients on preparing for surgery
Healthcare organizations and providers have access to a new video from The Joint Commission, Speak Up: When You’re Having Surgery, to share with their patients.
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AAAHC Institute for QI offers patient safety toolkits
The AAAHC Institute for Quality Improvement designs tools to improve the quality of healthcare, including patient safety toolkits to provide an overview of evidence-based information, references, and patient assessment tools.