Hospital
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Crack down on OR antics as public, plaintiffs’ bar learn of poor behavior
Imagine walking through a unit and seeing doctors and staff openly insulting patients, laughing at racist and misogynist remarks, and even making inappropriate sexual contact.
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Healthcare by far top target for cyberattacks
The healthcare industry sees 340% more security incidents and attacks than the average industry, according to a recent report.
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Do this immediately when you learn of a violation
You’re sitting at your desk, and someone walks in to inform you that there has been a HIPAA violation. What do you do next?
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Healthcare providers must closely examine cloud-based storage and document-sharing services
Are you using an Internet-based storage document-sharing application with protected health information? If so, you might not have properly assessed the security of that application, and that missed step, alone, could be deemed a HIPAA violation.
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Keep access areas up and running during outages
Patient access staff members typically are well-prepared for standard downtime procedures.
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Navigator role is more than greeter — Patients’ anxiety is alleviated
Any nervous patient arriving for surgery or a diagnostic test at Laurinburg, NC-based Scotland Health Care System now has a friendly face waiting for him or her.
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New data on uninsured released: Nearly half are eligible for coverage
New data gives patient access leaders a compelling reason to invest in tools, training, and revamped processes to convert self-pay patients to some type of coverage.
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Patient access team members give family more than just a good clinical outcome
Recently, the daughter of an Australian man who’d had a severe stroke emailed a Kaleida Health physician in Buffalo, NY.
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Newly opened Access Center exceeds expectations of patients and providers
Recently, a patient was instructed to see a neurology group after being discharged from a Kaleida Health hospital in Buffalo, NY. The patient didn’t receive a return call from the physician office despite leaving several messages, and, in utter frustration, called the hospital.
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Don’t just explain costs to patients: Share expertise
When telling patients how much they owe, patient access employees at Manhasset, NY-based North Shore-LIJ Health System work hard to convey the message, “We’re here to help you.”