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Dramatically reduce complaints about access: Revamp your department’s approach
Patients who had prothrombin time/international normalized ratio labs drawn frequently at Thomas Jefferson University Hospital in Philadelphia often complained about having to wait when they came so often for the same lab services.
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Hold staff accountable: Post ratings for all to see
Wendy M. Roach, director of patient access at Advocate Good Shepherd Hospital in Barrington, IL, holds staff members accountable for providing excellent customer service by posting individual registrars’ patient satisfaction ratings.
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Spotlight on ‘the patient experience’ in access: Registration sets the tone
When patient access leaders at Charlotte, NC-based Carolinas HealthCare System created a new customer service training class, they decided to call it “First Face, Last Face.”
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HAM spotlights patient satisfaction
This month’s Hospital Access Management is a special issue on “the patient experience” and the important role of patient access. Our cover story reports on best practices to boost patient satisfaction in registration areas.
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Survey Snapshot
In responding to the 2015 Same-Day Surgery Salary Survey, more than one-third (38.46%) of respondents saw pay increases of 1% to 3%.
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With staff shortages projected, you’ll need to stand out among surgery providers
Do you want to hear the good news or the bad news first? The good news is that the nursing shortage is not as bad as predicted several years ago. The bad news is that there still is a shortage projected.
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Supplement to anesthesia consensus statement
SmartTots has issued a supplement to its recent revised consensus statement on anesthesia and young children in response to a clinical trial’s preliminary outcome that found no difference in the developing brain between 2-year-olds who had undergone general anesthesia and those who had received regional anesthesia as infants.
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Elective surgery risk factor: post-hospital syndrome
A condition known as post- hospital syndrome is a significant risk factor for patients who undergo elective outpatient surgery, according to a study from Loyola in Maywood, IL.
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Recall of automated scope reprocessors ordered
The Food and Drug Administration has ordered Custom Ultrasonics to recall all of its automated endoscope reprocessors from healthcare facilities due to what the FDA says is “the firm’s continued violations of federal law.”
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Price increases compared for ASCs, hospitals
The proliferation of ambulatory surgery centers has not led to a decrease in hospital outpatient surgery department prices, according to a new study funded by the Agency for Healthcare Research and Quality.