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  • NPSF says patient safety still a serious concern

    Fifteen years after the Institute of Medicine brought public attention to the issue of medical errors and adverse events, patient safety concerns remain a serious public health issue that must be tackled with a more pervasive response, according to a report released recently by the National Patient Safety Foundation in Boston.

  • App lets patients check urgent wait times before leaving home

    Mobile apps seem to be all the rage in healthcare these days, and Renown Health in Reno, NV, is offering patients access to a host of information on the go. One of the most popular features allows patients to check the wait time at different urgent care centers before deciding which one to use. The app also allows patients to run errands or wait elsewhere until being notified that they are about to be called.

  • Uniformity of uniforms one way to improve patient experience

    In addition to developing an app that offers no-hassle refunds to unsatisfied patients, Geisinger Health System in Danville, PA, is taking other steps to improve the patient experience.

  • Money-back guarantee aimed at patient satisfaction

    In the retail world, a money-back guarantee is offered as proof of quality and a dedication to customer service. Why can’t the same reasoning be applied to healthcare?

  • Health system screens all patients for suicide risk

    In what appears to be a first for a health system, Parkland Health & Hospital System in Dallas recently implemented suicide screenings for all patients.

  • Meaningful Use and Measuring Quality

    Here's how one health system found effective meaningful use strategies to accurately measure and improve quality.

  • Hospitals to settle kyphoplasty allegations

    Thirty-two hospitals will pay the United States more than $28 million to settle allegations that the facilities submitted false claims to Medicare for minimally-invasive kyphoplasty procedures.

  • Safety culture is critical in improving surgical results

    To achieve better results for surgical patients, healthcare facilities tend to focus on technical issues such as surgeons’ skills and OR equipment. However, a non-technical factor, the so-called “safety culture,” might be equally important in delivering high-quality patient care, investigators report in a study published online in the Journal of the American College of Surgeons in advance of print publication.

  • ASCs: Appeal non-compliance with quality reporting

    Ambulatory surgery centers subject to a reduction in Medicare outpatient payments in calendar year 2016 due to non-compliance with the ASC quality reporting program may appeal by submitting a reconsideration request by March 17, according to the American Hospital Association (AHA), which credits the Centers for Medicare & Medicaid Services with this information.

  • Free resources for healthcare worker safety

    The Occupational Safety and Health Administration has an online resource to help healthcare leaders protect their employees from getting hurt when lifting patients, during exposure to chemicals, and when being exposed to other common hazards of working in healthcare.