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Look Through Patients’ Eyes to Improve the Delivery of Care
By developing and implementing a method for seeing the healthcare experience from the standpoint of patients and family members, the University of Pittsburgh Medical Center has improved care delivery, lowered costs, and improved patient satisfaction.
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What Makes a Good ED Case Manager?
Successful emergency department case managers need to be highly skilled with a high level of clinical knowledge, the ability to work quickly, and good organizational skills.
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ED Case Managers Help with Status, Level of Care, and More
With auditors from CMS and commercial payers scouring patient records for potential denials, it’s essential to have case managers in the emergency department to work with physicians.
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To Get it Right Up Front, You Have to Be Up Front
Emergency department case managers are essential to prevent payer denials by ensuring that patient status and level of care is correct, and prevent admissions and readmissions by linking patients to community services.
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Institute for Medical Quality Granted Medicare Deemed Status
The Institute for Medical Quality in San Francisco has been approved as a national accrediting organization for ambulatory surgery centers that participate in the Medicare or Medicaid programs.
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New Scoring Methodology Helps Facilities Prioritize Corrective Actions
Project REFRESH, TJC's multiphase process improvement project, includes an approach for identifying and communicating risk levels tied to deficiencies cited during surveys.
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The Joint Commission Unveils New Design for Standards Frequently Asked Questions
TJC's frequently asked questions about standards have a new format to make it easier to find information about patient safety and healthcare quality.
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The Joint Commission Reverses Position, Ends Ban on Texting Orders, With Caveats
TJC has reversed its position and says that effective immediately, “licensed independent practitioners or other practitioners in accordance with professional standards of practice, law and regulation and policies and procedures may text orders as long as a secure text messaging platform is used and the required components of an order are included,” according to an article in the May 2016 Perspectives.
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Final Rule Published on Fire Safety Requirements
CMS has announced a final rule to update ambulatory surgery centers, hospitals, and other healthcare facilities’ fire protection guidelines to improve protections from fire for all Medicare beneficiaries in facilities.
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The Joint Commission Defends Standards Under Fire as Opioid Abuse Grows
TJC has clarified its position on pain management, and it is underscoring its belief that drugs are not always required to manage pain. The statement followed a letter sent by more than 60 non-profit groups and medical experts to TJC that asked it to revisit its pain management standards.