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Use Cross-Training to Cope With Sudden Surges in Patient Volume
Carlos Diaz says that even after 18 years in the field, he still sees employees viewing patient access as a “transient stepping stone to a career path.”
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Surgical Patients Wait One Hour Less With Revamped Registration
Due to a revamped registration process, surgical patients at Lakeland (FL) Regional Health Medical Center now arrive two hours prior to surgery, instead of three.
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New Electronic Medical Record? Avoid ‘Traffic Jams’ in Registration Areas
Were the needs of patient access carefully considered in the planning process for a new electronic medical record? This step will determine if the registration process is “seamless or a traffic jam,” says Nancy A. Crehan, CHAM, director of patient access at Cambridge, MA-based Mount Auburn Hospital.
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Skills Needed to ‘De-escalate’ Angry Patients
“I didn’t see it written anywhere before I was serviced that I would have a copay.”
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Collections Totals Barely Slowed During EMR Switch
Melissa A. Salyer, CRCR, director of patient access at Chesapeake Regional Healthcare in North Chesapeake, VA, created a graphic to track results after the department’s point-of-service collections program was revamped.
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Registrars Receive Incentives of Up to $400 A Month — Others Receive Gift Cards, Movie Tickets
Collections have soared at North Chesapeake, VA-based Chesapeake Regional Healthcare since a monthly incentive program was added.
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Access Has College Faculty Train Collectors
A local community college was an unexpected source of help in improving cash collections at The Cooper Health System in Camden, NJ. Many hospital employees attend classes at the school.
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Boost Collections by 120% or 634%? These Departments Have Done It
ED registrars at The Cooper Health System in Camden, NJ, recently began giving patients who are hospital employees a new option: to use one, two, or three payroll deductions to take care of their copays. This seemingly minor change gave revenue a major boost.
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Compressed Work Shifts Put Nurses at Risk
Nurses appear to be at higher risk of injury as they suffer a kind of cumulative fatigue and diminishment in balance and reactions working “compressed” shifts, researchers report.
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Colorado Drug Diversion Law Requires Fingerprints
After a series of highly publicized drug diversion incidents by healthcare workers in Colorado in recent years, the state passed a law that requires surgical technologists to register and submit to a background check.