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Is Candidate a Gem or a Disaster for Patient Access Departments?
Résumé and recommendations only go so far.
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Patient Access Leaders Share Best Collections Training Methods
While making rounds in the department, patient access managers at Kadlec Regional Medical Center in Richland, WA, often heard patients claim they already paid a deductible or that they were overcharged for past services.
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A Single Productivity Metric for All Patient Access Areas
Registrations require varied amounts of time and effort.
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If There’s a Lack of Engagement, Try Creating a Patient Access Council
Staff wanted recognition, communication, and challenges.
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EDs Dread Questions About Cost of Care
New process connects patients and financial counselors.
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Patient Access Staff Working from Home Becomes Winning Strategy
Leaders report improved productivity, higher employee satisfaction.
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Here are Some Sample Items From New HFAP Requirements
HFAP has released new environmental rules in its accreditation requirements for ASCs.
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HFAP Changes Standards After Updated Life Safety Code Rules
ASCs must meet environmental safety standards, but they do not always put the most knowledgeable people in charge of this task, which could result in a big mistake.
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Ready for That Survey? Here are Some Helpful Tips
Here’s what everyone about to be surveyed has in common: Fear.
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Message to Surgery Industry: Here Are the Things I Notice
I have worked in the surgery industry for four decades and during that time, I have noticed things that perhaps others have not. The following are some of my observations, with which you may or may not agree.