Hospital
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Long Wait Without Explanation? It’s ‘Breaking Point’ for Many
Constant communication between staff and patients eases tension.
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Surprising Data on Unique Patient Identifiers
Experts recommend patient access departments fine-tune processes.
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‘Medical Necessity’ Denials Surging; Clinical Information Required
Payers want documentation to avoid denial.
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Is Registrar Bad Fit? Act Before Morale Plummets
Holding off on termination isn’t always best.
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Surprise Medical Bills Root of Many Complaints
It sometimes takes weeks to find out what occurred.
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Registrar No Longer Job for Just Anyone
Right kind of person needed for patient access.
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Outdated Job Descriptions Obstacle to Patient Access Pay Increases
There are many inaccurate details about the day-to-day duties of front-end staff.
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Patient Access Roles Are Highly Complex, But Pay Is Entry Level
Trend is to ‘push all the complexity to the front end.’
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Family Caregivers: What They Mean to Discharge Planning, Length of Stay, and Readmissions
This month describes the role of the family caregiver in supporting patients as they transition home, what the role is really about, and the role of the case manager in supporting and educating family caregivers.
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Presidential Order Aims to Cut Down on Regulations, But What Will it Really Mean?
The healthcare industry is optimistic that the “one-in, two-out” executive order will relieve them of some onerous regulations — but remains uncertain about the end results.