Hospital
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Peer-to-Peer Hospital Reviews Helpful but Difficult
A hot topic in quality improvement lately is the idea of peer-to-peer hospital reviews, in which a team from one hospital visits another and provides a structured, confidential, non-punitive review. Proponents say this approach could yield meaningful opportunities for quality improvement before a binding accreditation review, but it also poses some potential risks.
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HIPAA Not Just About High-tech Security
One of the most common mistakes is to perceive HIPAA compliance as solely or predominately a technology problem.
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What You Think You Know About HIPAA Might Be Wrong
Healthcare organizations take HIPAA seriously and typically devote substantial resources to education and monitoring, but misconceptions about the privacy law still can trip up the best efforts.
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Online Training Saves Money, Improves Productivity
Patient access leaders share success stories.
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Registration Through the Eyes of a Transgender Patient
For a transgender person, navigating registration, scheduling, and billing aspects of healthcare is very complicated.
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Patients’ Transgender Identity Resulting in Denied Claims
This is an ‘evolving area’ in registration.
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Get Future Leader to Go Outside Comfort Zone
It’s important to “stretch someone out of his or her comfort zone” if one believes an employee demonstrates leadership potential.
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Don’t Ignore Future Patient Access Leaders
Encourage employees to share ideas.
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Inaccurate Provider Information an Often-overlooked Problem
‘One of the fundamental challenges’ for patient access.
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Surprising Reason for Collection Complaints
Registrars uncomfortable talking about benefits.