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Too Many ‘John Does?’ Tighten Processes for Unidentified Patients
Unidentified patients pose safety concerns because of the possibility of duplicate medical record creation and patient misidentification. Several approaches may help minimize safety concerns.
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‘Floater’ Reduces OT and Burnout
About 150 hours a year in overtime is no longer needed in the patient access department at one facility because of a new “floater” position created several years ago.
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WSJ Casts Doubt on Value of TJC Accreditation
One quality professional says the Wall Street Journal's new report may have raised some valid concerns, but also misrepresents how TJC accreditation works.
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Trust Patient Access Employees With These Important Projects
Patient access employees appreciate being asked to participate in projects, and the department benefits from their feedback.
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Cross-training’s True Return on Investment: A Better Patient Experience
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.
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Physician Skepticism on Satisfaction Can Be Overcome
The focus on patient satisfaction may be reaching a level that prompts some physicians to rebel. -
Have Plan B for Unexpected Call-outs: Reduce OT
If registration areas are understaffed during peak volumes, patient care, registration quality, and customer service all suffer.
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Upfront Collections Increased by $3 Million With Preservice Financial Clearance Process
With a preservice financial clearance process, Cox Health increased annual point-of-service collections to $1.4 million from $800,000; Texas Health Resources’ collections rose from $8 million to $11 million.
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Brain Reanimation Investigator Reports Dramatic Results
Though the findings come with a considerable caveat — they have yet to be published in a peer-reviewed journal — the lead investigator of a controversial brain reanimation study using “living cadavers” is reporting some dramatic results.
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HHS to Take Action to Protect Research Whistleblowers
The Department of Health and Human Services is taking measures to protect whistleblowers who express concern about human research trials, agreeing with a government watchdog report that the current system has a chilling effect due to “fear of reprisal.”