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Striving for Perfect Registration Accuracy Sends Strong Message
At Greater Baltimore (MD) Medical Center, patient access leaders confidently report that their department operates at a “99% or better” accuracy rate.
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Action Plans Lead to Productivity Increase
Internal benchmarking data allow one patient access department to improve continuously, assisting staff in creating action plans with the greatest impact on outcomes.
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Patient Access Saves $3 Million Targeting Front-end Data Benchmarks
Patient access has always lacked benchmarking data and key performance indicators focused on the front end of the revenue cycle, but this is changing. Departments are using registration metrics to set productivity expectations, identifying how many full-time employees are needed in registration areas, and determining the hourly cost of a registration.
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AOHP Seeks to Raise Profile
The Association for Occupational Health Professionals in Healthcare is planning to raise its national profile and reassess its chapter organization and structure. These goals come as part of an update of the AOHP Strategic Plan, as the three-year run of the former plan expired in 2017.
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Rare But Real Threat of Occupational HIV Remains
It is accepted now with little fanfare how safer needle devices, post-exposure prophylaxis, and other improvements and interventions have reduced occupational HIV infection to a vanishing point. This wasn’t always the case.
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Researchers: Flu Spread by Normal Breathing
The unwelcome news in the midst of bad flu season is that influenza spreads easier than previously thought, possibly in the very breath you take.
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Plan Ahead for the Injured Returning to Work
Injured healthcare workers returning to work may need alternate duties as they continue healing, so planning ahead in that regard is highly recommended,
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Finding Joy Through Meaningful Work
After a demanding shift rife with unexpected stress and complications, the last word healthcare workers may use to describe their job is “joyful.” Nevertheless, researchers who study healthcare work culture say such an emotional state is possible. The joy that comes from meaningful, important work is a tonic to burnout and compassion fatigue.
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Meaningful Recognition Fights Nurse Burnout
Nurses demonstrate clinical skill and patient compassion so routinely that it is little wonder they are designated the most trusted profession year after year. But such routine excellence can have its toll in terms of burnout and “compassion fatigue.”
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#MeToo in Medicine? Sexual Harassment in Healthcare
It will surprise few employee health professionals that healthcare is no exception to the shocking incidents of sexual harassment being reported nationally in various industries by the #MeToo women’s movement.