Hospital
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CAUTIs More Expensive Than Previously Thought
Catheter-associated urinary tract infections (CAUTIs) generally are thought to cost hospitals about $1,000 each, but new research suggests the actual cost may be much higher.
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Strict Safety Briefings Reduce CAUTIs, CLABSIs, and Falls
Daily safety briefings are not a new concept, of course, but Baptist Memorial Hospital-Memphis (TN), a flagship hospital for Baptist Memorial Healthcare System, found a way to make them particularly effective.
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Avoid ‘Hypothetically’ and Lounge Gossip
People can let their guard down in the doctors’ lounge and chat about what they’ve seen in records or what the peer review committee is considering. That’s a very bad move, says Christopher Metzler, PhD, chief growth officer and CEO of FHWFit, a global healthcare conglomerate in Washington, DC.
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Fair Hearing Process Can Require Outside Help
Exactly when an “investigation” begins under hospital bylaws can be crucial in the peer review process, says John C. Ivins Jr., JD, partner with the Hirschler Fleischer law firm in Richmond, VA.
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Four Rules to Follow in Peer Review
Hospitals can avoid legal liability in the peer review process by following four fundamental “do’s and don’ts,” says Karen Owens, JD, an attorney with Coppersmith Brockelman in Phoenix.
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Legal Risks Abound in Peer Review; Good Process Required
Peer review is vital for ensuring quality care and compliance with standards, but it also brings a wide range of legal liability risks. Adopting the right peer review policies and procedures is only a start; one also must ensure that all parties are following them to the letter.
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Once on Leadership Track, Registrars Remain on Team
The chance for growth within patient access gives employees a sense of loyalty and ownership. This makes it more likely they will stay in the department.
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Offer Growth to High Performers or Risk Losing Them
Patient access departments need creative ways to encourage their best employees to become future leaders. High-performers are given specific goals to reach, put in charge of special projects, and invited on a multi-day retreat.
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Establish ‘No Meeting’ Days to Create Time for Patient Access Staff
Patient access leaders at Novant Health eliminated meetings one day each week, and use the time to make in-person rounds. The department reports higher employee engagement scores, better use of non-productive time spent in meetings, and valuable feedback from employees.
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Careful Screening Needed for Cross-trained ED Registrars
About 25 of 150 registration associates at Albany (NY) Medical Center are cross-trained to work in multiple registration areas, including the ED. This helps the ED cope with sudden volume surges, but some employees ask to be cross-trained just because they want overtime.