Hospital
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CPPS Credential Growing After Six Years
More than 2,000 health professionals now hold the Certified Professional in Patient Safety (CPPS) credential. -
Best Career Moves in QI Involve Patient Safety, Leadership
The role of quality improvement professionals continues to evolve, and that means career advancement will depend on having the right training and credentials. -
How a Hospital Went From ‘F’ to ‘A’ in Leapfrog Scores
That first “F” was a bit of a reality check, says Katrina S. Shelby, JD, MBA, associate hospital administrator for quality and accreditation at Arrowhead Regional Medical Center in Colton, CA.
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Five Steps to an Improved CMS Star Ratings System
The methodology CMS uses for hospital star ratings on the Hospital Compare website could be improved if the agency makes five key adjustments, suggests David Levine, MD, FACEP, senior vice president for advanced analytics and informatics with Vizient. -
Medical Center Says CMS Star Ratings Miscalculated
The Centers for Medicare & Medicaid Services (CMS) disputes the findings, but two industry professionals who helped the medical center conduct the analysis tell Hospital Peer Review that CMS weighted specific categories more heavily than others, skewing the overall ratings.
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Vigilance Needed on Payer Requirements
Payer requirements are all somewhat different, and they’re constantly changing.
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Use Caution When Communicating by Text
Patients receive communication when and how it’s most convenient for them; they want the same from patient access.
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Online ED Registration ‘Puts Patient in Control’
More hospitals are allowing patients to make “reservations” to be seen in the ED at an estimated time. Registration processes are changing to reflect this new patient-centric approach.
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People Skills Top List of Vital Patient Access Training
With a greatly expanded, broader role, different expertise, including “people skills,” has become important for patient access.
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When Patients Call for Price Quote, Offer Education With Estimate
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.