Hospital
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Physician Burnout in the Emergency Department
Researchers continue to quantify increasing physician burnout, tying well-being and work unit safety grades to major medical errors.
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Misconceptions Surround Mindfulness, but the Present Is a Gift
Though mindfulness is increasingly discussed as a tonic against stress and burnout in healthcare settings, there still is some confusion about the nature of the practice and how to set up a program.
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EMTs Exposed to Opioids via Mucous Membranes
There have been recurrent reports of first responders and EMTs treating opioid overdose cases and then falling ill due to an occupational exposure of an undefined nature.
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A Roadblock to Return to Work
While highly publicized drug diversion incidents are frequently in the news, less is said about the healthcare worker’s road to recovery.
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Key Components of a Drug Diversion Program
Although drug diversion may be considered a rare event, investigations reveal that the practice could be going undetected in facilities that do not have a proactive prevention program.
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Employee Health Programs Stepping Up on Drug Diversion
Nurses face a confluence of risk factors for addiction, including long hours, risk of injury, and access to powerful medications.
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Registrars Can Defuse Tense Encounters
When patients hear about high out-of-pocket costs, did not realize their insurance would leave them with a large balance, or just did not know their copay was so high, registrars often bear the brunt of their frustration.
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Clinicians to Registrars: ‘You Take Too Long’
There is probably no area that is more challenging to register patients than a busy, chaotic ED. To make things even more challenging, clinicians frequently are impatient with registrars. There are several sources of tension between clinicians and patient access.
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Training Key to Driving Preservice Revenue Increase
The patient access services department at UCLA Medical Center made the decision to create a designated team for preservice registration and collections many years ago, which has improved patient wait times and increased hospital collections.
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Make Fantastic ‘Front Door’ Impression on All Patients
All departments in one health system use the AIDET communication tool. The acronym stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. Here are some examples of how it sounds to a patient being registered.