Hospital
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Team With HR to Improve Patient Access Hires
Educating HR staff about expectations and needs can lead to hiring more qualified employees for patient access.
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Houston Health System Adds 2 Key Skills to Job Prerequisites
Harris Health System asks prospective patient access employees to bring to the table strong customer service skills and a healthy knowledge of insurance verification.
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Updating Long-standing Job Requirements in Fast-changing Field
At a Cincinnati-based health system, staff have shifted from a focus only on productivity to an emphasis on listening and responding to patients' needs.
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Fall Makeover Time
Plotting a new course for your ASC through new ideas and investments in capital, both physical and human.
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Why ASC Leaders Should Embed a Credo in the Facility’s Culture
A guiding principle helps employees understand the organization's mission better.
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Consider Ethics of Financial Toxicity to Patients
Financial toxicity is the financial burden or stress patients endure in response to the cost of their treatment or care in the healthcare system, including out-of-pocket expenses, deductibles, copays, and cost of health insurance.
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Tactics to Increase Copay Collection
Copay collections at an ASC increased sixfold after the organization made some changes that included staff training and centralized registration.
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Physician Stress, Frustrations Can Lead to Depression, Burnout
Besides the stress of performing surgery, dealing with daily minor annoyances and clashing with colleagues can, over time, compound serious burnout.
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Complying With Immediate-use Sterilization Rules
Daily huddles, schedule adjustments, and surgeon education led to a dramatic decrease in immediate-use steam sterilization rates at an ASC in Florida.
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Mandate Staff Vaccinations to Prevent Infections
When one health system required immunization for all staff, compliance rose, thanks in part to the system offering all employees vaccines for free but also tying privileges to policy adherence.