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Focus on Staff Immunization After Bad Flu Season
Overall, 78.4% of healthcare workers received influenza vaccination during the 2017-2018 season, one of the most severe in history.
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Post-flu Syndromes Include Stroke, Heart Attack, Disability
Advocating flu vaccination of healthcare workers to protect themselves and patients, a leading national epidemiologist says there is increasing evidence of post-influenza illnesses that can lead to heart attack, stroke, and permanent disability.
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Is Surgical Smoke a Threat to Patients?
If a threat to patients was ever established, the stakes would be raised considerably to require surgical plume removal.
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Hazards of Surgical Plume: Is the Jury In?
In the face of accumulating evidence and political momentum, there are still skeptics and critics who claim the hue and cry over surgical smoke is much ado about nothing.
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Rhode Island Passes Landmark Law Protecting HCWs from Surgical Smoke
Rhode Island has become the first state to mandate that healthcare facilities take measures to protect healthcare workers from the hazardous plume.
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Patients Seek Answers to Billing, Clinical Questions
A customized in-house survey focused specifically on the patient registration experience can reveal much new and surprising information that can allow an organization to adjust accordingly.
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At-home Check-in Option Popular Among Patients, but Work Remains
A new process for online registration dramatically increased the number of patients self-registering at home at York, PA-based WellSpan Health.
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Patient Access Collaborates With Patient Experience
Some health systems have created entire departments dedicated to the patient experience, a recognition that the work of patient access affects overall satisfaction.
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Bring QA Accountability to the Registrar Level
By make quality assurance scores for individual associates transparent for everyone in the department to see, accountability is pushed to the individual user level. Other team members hold an individual responsible before a leader has to.
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Influx of ‘Skinny’ Plans Demands Top-notch Financial Counseling
The federal government's latest tinkering with insurance rules will affect registration staff, who will have to help patients navigate potential higher costs, coverage changes, and more.