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Registrars Need Proven Responses to Counter Payment Refusals
Registrars use certain responses when parents object to paying at the point of service.
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Take Role-Playing Examples Straight From Registrars
At one facility, registrars used a skit to show each other how the collection process would flow smoothly from start to finish if all communication was provided correctly. Scripting was based on the toughest collection scenarios that front-end staff had ever faced.
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Registrars Use Comments in EMR to Find and Help Patients
When a patient survey revealed concerns about confidentiality and timely evaluation, registrars at one facility used a simple trick through familiar technology to solve the problem.
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Top Annoyances: Wait Times and Collections
The key to defusing tension involving collections is to pay attention to the specific patient’s issue, just as registrars would in any other situation.
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People-Pleasing Skills Needed to Calm Angry Patients
Some common issues that upset patients and ideas for how registrars can rescue these difficult situations.
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Real-Time De-Escalation: Patients Leave Registration Happier
There are countless reasons for misplaced anger directed at registrars, but all have one thing in common: Everyone just wants to be heard.
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Surprisingly Few In-Network Claims Denials Appealed Successfully
Revenue cycle leaders always had access to anecdotal evidence to suggest hospitals are seeing a surge in denied claims. Now, there are data to prove it.
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Personal Protective Equipment Doffing Errors, Contamination Still Common
Personal protective equipment doffing errors were common in a study of healthcare workers treating patients under contact isolation for multidrug-resistant organisms, researchers report. The study has implications for worker safety as well, as the type of doffing errors described could lead to occupational infections with much more dangerous pathogens like Ebola.
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Dozens of Veterinary Hospital Workers Exposed to Plague-Infected Dog
In an incident that caused considerable anxiety and chaos, 116 employees and students in a veterinary teaching hospital were exposed to pneumonic plague by a dog with unrecognized infection, investigators report.
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Story of a Nurse Skiing to Work in a Snowstorm Goes Viral
A cellphone photo of an oncology nurse cross-country skiing to work during a recent Utah snowstorm was widely shared on the internet, underscoring the mixture of dedication and joy with which healthcare workers see their duty to patients and colleagues.