Hospital
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Transgender Patients Experience Health Risks From Discrimination
Transgender patients face daunting health challenges due to violence, discrimination, and stress. Case managers can help them navigate barriers to care and find providers who are knowledgeable and friendly to LGBTQ patients.
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Patient Experience Put Front and Center at Indiana University Health
The health system has invested heavily in patient experience initiatives, appointing an executive director of experience design and eight regional experience design leaders.
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Agile Management Making Inroads in Healthcare Quality
Agile management is an approach that has become popular in many business circles, but it is only now gaining more attention in healthcare. Some Agile experts say quality leaders should consider this management method for the strengths it can offer in improving patient care and safety.
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Piedmont Healthcare’s QI Changes Also Affected Peer Review Process
The health system standardized its peer review process so that it is handled the same way in every facility. Previously, the process varied considerably from one facility to the next.
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Unusual Implementation Model Boosts QI Success
Prior to going live with the process change, a list of tasks must be completed, such as staff members finishing a training module. The system also schedules a go-live readiness call for leaders to go over everything related to the change.
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Hospital Responds to Poor Safety Grade by Revamping QI Department
A low patient safety score at an Atlanta hospital spurred Piedmont Healthcare to revamp infection control systemwide, leading to dramatic improvements that included reducing catheter-associated urinary tract infections by 65% over two years.
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Financial Navigators Can Solve Complex Cases
For patients facing a stack of complex hospital bills, there is a new kind of expert ready to help.
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Many Continue Asking Age-Old Question: ‘Why Do Hospitals Charge So Much?’
A growing number of states are enacting laws to control the cost of healthcare, including services rendered at hospitals.
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New Appropriate Use Criteria for Radiology Will Affect Patient Access
Is this Medicare’s first step toward requiring authorizations for high-end radiology services?
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Insurance Companies Steering Patients Away From Hospital Sites
Registrars are canceling procedures on short notice much more often these days, not because anyone needs to reschedule but because insurance companies are contacting patients to tell them the hospital setting will cost more.