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A new registration report card at Childrens Health Care of Atlanta provides access managers with key information on the performance of individual employees in a convenient, easy-to-read format.
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The following is the first of a two-part series on the Government Accountability Offices (GAO) recent report on the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
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In 1997, the emergency department (ED) at Parkview Hospital in Fort Wayne, IN, was in the 45th percentile in South Bend, IN-based Press Ganey Associates satisfaction rankings. That same year, Southern Ohio Medical Center in Portsmouth, languished in the ninth percentile.
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Do you want to increase satisfaction scores, improve patient care, and boost staff retention all in one shot? Consider switching to a team model of nursing.
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Higher patient copays and increasing numbers of people who are working but not insured have made the management of self-pay accounts a more crucial issue than ever for most of the nations hospitals.
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A new registration report card at Childrens Health Care of Atlanta provides access managers with key information on the performance of individual employees in a convenient, easy to read format.
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You dont always know which experiences might prove beneficial when it comes to building a successful career in access services.
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If you were expecting cookie-cutter questions followed by rote responses during your next survey from the Joint Commission on Accreditation of Healthcare Organizations, think again. Instead, surveyors will arrive armed with detailed information that puts a spotlight on your biggest problem areas, according to accreditation experts interviewed by Hospital Peer Review.
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Two things are certain: The Joint Commission
on Accreditation of Healthcare Organizations newly revised medication management standards will be a key area of focus during surveys, and complying with the new requirements will call for sweeping changes throughout your organization.
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This is the first in a two-part series on preventing employees from harming patients intentionally. This month, we cover how to track deaths and improve communication with human resources. Next month, well give step-by-step instructions to prevent problem employees from being hired and tips for encouraging staff to share their concerns.