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  • Are staff stealing your supplies and selling them on the Internet?

    Surgical blades, a surgical camera, and laparoscopes disappear over two years from a hospital. The culprit? A nurse who admitted to stealing more than $300,000 worth of medical equipment and supplies from the hospital and reselling them over the Internet.
  • Usability testing ensures clear info

    Consider evaluating educational materials, such as an educational sheet, self-care instructions, or an informational website, with a usability test instead of a focus group, says Dana Botka, manager of customer communications with the Washington Department of Labor and Industries in Olympia.
  • ID root causes of specific injury types

    Imagine being an occupational health nurse at a plant that had 10% of its workforce off work because of work-related injuries or illnesses. That was the challenge facing consultant Patricia B. Strasser, PhD, RN, COHN-S/CM, FAAOHN, principal of Partners in BusinessHealth Solutions in Toledo, OH.
  • CMs ensure low-income women get follow-up

    Low-income women with abnormal mammogram results are more likely to receive appropriate diagnostic procedures in a shorter time frame when a case manager guides them through follow-up care, a study has shown.
  • Initiatives reduce readmission rates for Medicare Advantage members

    After two successful pilot projects aimed at reducing readmission rates, Capital District Physicians' Health Plan Inc. (CDPHP) has implemented a program aimed at ensuring that its Medicare Advantage members get the care they need after discharge to avoid a return trip to the hospital.
  • Do you want to see back injury rates plummet?

    Why is it that back injuries are one of the most costly and common worker's compensation injuries? "There are a lot of factors associated with back injuries that create tough challenges," according to Kathy Dayvault, RN, MPH, COHN-S/CM, an occupational health nurse at PureSafety in Franklin, TN.
  • Compute $$ saved by preventing illness

    Preventing an illness or disease from happening in the first place may seem like "invisible" gains to many, but you don't have to settle for that. Instead, come up with figures to show the large dollar amount of savings that occurs by preventing just one costly diagnosis.
  • Oncology CMs guide patients through treatment

    Capital BlueCross members who have been diagnosed with cancer are getting support during all phases of treatment through a new oncology case management program launched in the spring of 2010 by the Harrisburg, PA-based health plan.
  • Access Management Quarterly: Get surging bad debt under control

    Uncollectible funds, or "bad debt," is a problem your patient access department can't afford to ignore. With increasing numbers of self-pay, uninsured, and underinsured patients access managers should revamp processes sooner rather than later.
  • Critical Path Network: Hospitalist wing patients have fewer readmissions

    By dedicating a wing of the hospital to patients being cared for by hospitalists, St. Mary's Health Center in St. Louis has decreased the length of stay by 4% compared to a 2% reduction in the non-hospitalist unit, as well as improved patient satisfaction and decreased the 30-day readmission rate for patients on the hospitalist unit.