-
Oakwood Hospital and Medical Center in Dearborn, MI, is using the slogan were an emergency room, not a waiting room, and is backing up its claim with an offer of free theater tickets to patients who wait more than 30 minutes.
-
A number of hospitals have been cited in the past few months for lack of signs notifying patients of their rights under the Emergency Medical Treatment and Labor Act (EMTALA), according to Stephen Frew, JD, a longtime specialist in EMTALA compliance.
-
Many case management departments are taking a new approach in terms of how they utilize case managers for outcome evaluation and process metrics. According to Vicky Mahn-DiNicola, RN, MS, vice president of ACS MIDAS+ in Tucson, AZ, many case managers now are merging various roles into what are called outcome managers or outcome specialists.
-
The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) in Oakbrook Terrace, IL, recently presented the Ernest A. Codman Award, which recognizes excellence in the use of outcomes measurement by health care organizations to achieve improvements in the quality and safety of health care, to Childrens Hospital and Health Center in San Diego.
-
Question: How long do we need to keep quality improvement (QI) and peer review documents before tossing them out? Im thinking of department or team QI reports, minutes from QI meetings, peer review worksheets with no adverse findings, and similar documents.
-
Evaluating the continuity of patient care in ambulatory health care services is challenging. Continuity of care implies the progression of a predetermined plan for health care services without disruption of the plan. However, the ambulatory care client, unlike the hospitalized patient, is not as easily controlled, monitored, or guided through health care processes.
-
The National Committee for Quality Assurance (NCQA) recently released draft standards for its Human Research Protection Accreditation Program (HRPAP) for public comment.
-
Quality managers in health care are hearing more about Six Sigma, the quality improvement strategy that has been taking hold in other industries for years now, and the statistics-focused techniques promise great improvements for hospitals and other providers.
-
Serious nosocomial infections should be considered sentinel events and thoroughly investigated, according to new information from the Joint Commission on Accreditation of Healthcare Organizations.
-
Six Sigma proved useful for the Department of Radiology at Californias Stanford University Medical Center, which recently announced that it has been able to substantially boost revenue and reduce outpatient wait time without adding new equipment.