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An employee in the patient access department at Providence St. Vincent Medical Center in Portland, OR, has taken customer service to a new level.
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The lack of a final HIPAA security regulation means that your organization doesnt have to provide security for your patient data, right?
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There is an extremely high level of confusion, misunderstanding, frustration, anxiety, fear, and anger in a broad range of people and organizations as the April 14 compliance date for the Health Insurance Portability and Accountability Act (HIPAA) privacy rule nears.
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Guidelines issued on smallpox liability; Federal rule making focus of new web site.
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When an infusion of radiology patients into the central registration process at Ridgecrest (CA) Regional Hospital led to longer waits and outpatient complaints, admitting/communication team leader Monika Lenz, CHAA, knew it was time for reorganization.
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Confusion and fear are the name of the game with a broad range of people and organizations as the April 14 compliance date for the Health Insurance Portability and Accountability Act (HIPAA) privacy rule nears.
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What if you had 2,000 patient handbooks that needed replacing and virtually no budget with which to do so? Thats one of the challenges Marne Bonomo, PhD, inherited about a year and a half ago when she became regional director for patient access at Milwaukees Aurora Health Care.
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Its not just a benefit for the hospital and families anymore; its a must
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An influential congressman is calling for a broad investigation of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), alleging that the accrediting body is ineffective, torn by conflicts of interest, and rife with financial improprieties.
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News: A 59-year-old man was admitted to the hospital for elective angioplasty. Ten hours after surgery, he experienced a severe adverse reaction to anti-clotting medication and suffered intracranial bleeding. He had a seizure, went into a coma, and died one week later. The patients estate brought suit against the cardiologist and the hospital for negligence. While the doctor was exonerated, the hospital was found liable, and the jury awarded the plaintiff $830,000 in damages, which included $100,000 for the widows loss-of-consortium claim.