Hospital
RSSArticles
-
Real-Time Surveys Reveal True Feelings About Registration
The patient experience is a priority for hospitals, but typical patient satisfaction surveys are not much help to revenue cycle departments. Surveys usually do not reveal which registrar is responsible for the patient’s impression. Also, some respond to every other question in the survey, but leave the registration-related question blank for some reason. To better understand the patient experience, registrars hand out “Please tell my manager how I did” cards. The idea is to encourage patients to respond right after, or even during, their registration experience.
-
If CPT Code Changes, Patient Access Can Obtain Payment
Patient access can intervene to stop an unauthorized test, assuming it is not emergent or urgent — or find out if the patient wants to go forward anyway. Registrars' expertise makes all the difference on whether the hospital is paid, and how quickly. Possibly, the health plan will agree a new authorization is unnecessary — as long as the clinical records are sent with the claim.
-
Revenue Depends on Correct CPT Codes; Beware Sudden Changes
The revenue loss caused by CPT code changes is nothing short of staggering. When it comes to CPT codes that change after service, one of the biggest challenges is in the surgical space. Learn how some patient access departments are proactively addressing this problem.
-
Accommodating Expanded ASC Orthopedic, Spine Procedures
Some patients will need pain control and monitoring beyond the 23 hours, 59 minutes recovery window CMS allows in an ambulatory surgery center. While there are no uniform solutions that solve all problems for everyone, there are some options that can help.
-
Age, BMI, Gender Among Factors Affecting Same-Day Surgery Discharge Rate
Total knee arthroplasty procedures are less likely to lead to successful same-day discharge among patients who are older, female, nonwhite, with a body mass index of 35 kg/m2 or higher, living with primary hypertension, and living with other comorbidities, according to the results of a recent paper.
-
Text Messaging App Might Improve Patient Response Rate
Using an automated text messaging system as a communication tool proved to be handy for patient follow-up, specifically for ambulatory surgery patients who received a nerve block.
-
Wearing Clear Masks Could Boost Patients’ Trust Levels
Patients are more likely to trust surgeons wearing a clear mask rather than one obscuring the mouth, according to new research.
-
Surgery Pros Prepare for Life After COVID-19
Some best practices included in COVID-19 pandemic safety guidance issued by federal and professional organizations are likely to continue even after the worst of the emergency is over.
-
Study: Surgery Centers Handled COVID-19 Patients Safely
Data suggest there may be no increased risk for an asymptomatic, COVID-19-positive patient to go forward with surgery, although more research is needed before surgeons can create evidence-based guidelines.
-
Researchers Outline Effective Ways to Prescribe Opioids, Reduce Waste
Opioid overdoses surged during the COVID-19 pandemic, a problem surgery professionals can help solve by paying greater attention to prescription opioid misuse and abuse.